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Along with providing you with safe and secure payment methods, the flexible return/refund and exchange policy for the customers at Galphe makes us a reliable hub for online shopping.

Before proceeding with your request, here are certain things that you might need to know:

► The processing for the refund requests takes around 15 to 45 days and also varies from case to case.

► You are asked for 15-20 days for the processing of returns and up to 30 days for your credit to appear in the account statement.

► Shipping and handling costs are non-refundable.

► All of our products are made to order and manufactured after the order is placed; hence, refund/cancel orders after the production has started is not possible and not accepted.

► Actual Shipping cost will be deducted if an item is returned against a refund.

► 100% of store credit would be provided only if the customer returns the product for a refund.

► The refund for the purchase will be made to the same credit card/account that was used during the original purchase.

► Furthermore, you will be credited for the cost of the item(s) and applicable taxes.

► If an item is returned due to a sizing issue, a full refund may not be issued as sizes are reconfirmed after an order is placed by the customer. ► In this situation, an exchange is possible only when the customer agrees to pay the shipping cost for sending back the item.

► Damages occurred by the customer, or used products will not be entertained for a refund/Exchange.

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