Before making any purchase from our store, we always pursue our customers to thoroughly go through our terms and conditions regarding personal information. Using our website for any service will indicate the acceptance of the said – terms and conditions. Placing any of your online orders for the purchase of any of our available products binds you and us, the store, into a sale and purchase contract. Furthermore, it would also be proof or evidence that will describe that the information you provided to our store during the shopping is not false, fraudulent, and exactly what was required.
Even for the further facilitation of our clients, there is also an FAQ section for them to regard queries and concerns regarding the products, orders, and other relevant topics.
First of all, the order placing procedure of our site is not just user-friendly and hassle-free but also secure. Right as you place your order on the website, a confirmation email is sent to you via our automatic system sends. In case, if no such confirmation email is received within 24 hours of purchase, then it is for the purchaser to contact us as soon as possible within 24 hours, or else the ordered product may not have been verified by our system to get it processed.
Threat-Free Payment Modes
As said above, you can pay for the purchased order without any worries or threats that might occur due to using digital payment modes like MasterCard, Visa, American Express, STRIPE, PAYPAL, and others. Other than the online payment modes, we do not offer any other alternatives for order placement. The prices mentioned on the website are in US Dollars and exclusive of taxes.
Customer Value & Satisfaction
Our satisfied customers are present all around the world. The customer service available at our site will be always there to address your concerns and provide you with any services required with full commitment and utter devotion. Galphe is always keen on offering its customers superlative prices and quality as well. Once you register here at our site, there are loads of great deals offered from time to time that awaits you so that you will always be happy enough to recommend us to your friends and family.
Even though our shipping is 100% free for the UK, USA, Canada, and Australia at the purchase of $139.00 and above, still there are certain regions where the charges will be applicable. Besides, some deliveries even also require custom charges applicability. In this scenario, upon delivery to the shipping country, the recipient (customer) will be responsible for paying those charges.
We will never store your information without your consent, a promise which we always deliver. We have a few of the safest methods of payment online which include Visa & Master card, American Express, PayPal, STRIPE, Square, and some others. Our Secure Sockets Layer encryption provides safety to your provided data and keeps it secured on the internet. Hence, we are here to provide you assured that your sensitive financial information will not be compromised anyway.
Cancellation of the Order
For the cancellation request of your order, the below-mentioned conditions will apply:
- Only on immediate cancellation within 12 hours of placing your order, you will be accompanied by a full refund.
- For cancellation within 3 days of your purchase, a deduction of 20% from your total payment will be done.
- For cancellation within 7 days of your purchase, a deduction of 30% from the total payment will be done.
- In case of cancellation after 7 days of the order purchase, no cancellation or refund will be entertained, no matter the circumstances. In case a cancellation request is allowed after 7 days, 50% will be deducted from your payment.
Return and Exchange Policy
- Returns and exchange requests can only be made within 15 days of the order being delivered.
- Exchange items will take around 10-15 days to be shipped.
- In the case of refunds, they will only be processed after proper analysis of receipt and the returned goods. Therefore, they might take about 15-20 business days to be processed.
- Shipping costs are non-refundable.
- For the returned items, a deduction of the restocking fee will be applied.
- If damage is inflicted to the product by the customer or if a product is found to be used, then refund/Exchange will not be applicable.