Customer contentment is our main preference, and under certain circumstances, if you feel that your interaction with our organization fell short of your expectations, then we will be happy to provide you with a 100% money-back guarantee. 

Here at Darezon, we always keep a low inventory, so, mostly, the products that you select are processed on a made-to-order basis and therefore, the material and other purchases for the order are done after the order placement. Due to this, customers are not allowed to cancel their order after the mentioned time in our Return and Exchange Policy.

Only in case, if a customer returns the product back to the warehouse from where it was shipped, then the complete100% of their credits for the purchase would be refunded. Certain terms and conditions would apply.

A 25% restocking fee is also applicable for the return of items, or if a request is made for the refund, then the actual cost will be refunded to the customer after the deduction of shipping charges.

The items available on sale are recognized as final and non-refundable (i.e. not eligible for refunds). Although, the same items can be exchanged for a different size, or in some conditions, for store credits.

However, it should be duly noted that there will be certain shipping charges that the customer will have to pay, in case of return or exchange.

Product Replication:

Darezn always gives its best to exactly replicate every detail to the T to make sure that our products always resemble the ones that they had ordered and go beyond their expectations. However, sometimes you will come to note that certain minor differences, the difference in the color and design of the fabric, or any of such other things in the manufactured product, which is due to the copyright infringement that the store has to oblige with.

The difference in Product’s Color:

It is important to note that the color of the delivered product might be slightly different from the one shown on the site. The reason for this minor differentiation is due to the fact that screen and mobile displays have differentiability while displaying colors, due to which the colors would sometime show in different shades to different people.

Along with that, the lightning at the moment the photo was captured, can also sometimes affect the color of the product seen in the image.

Premium Quality of the Products:

Here at Darezon, we always believe in providing you, the customers, with the best and finest quality to fulfill our promise and prove our dedication to them. Not only do we make products with 100% real leather, but we also offer jackets manufactured from the best quality Faux leather, wool, suede, shearling, and other such fabrics.

Customized Jackets:

Want to add or remove a feature of the jacket? Want the same product but in a different color? Can’t find your size? Want to make an entirely different jacket? With the customization services that Darezon has to offer, you can easily make or customize the product of your choice and make it however you want.

The charges will be applied according to the customization added to the product. Customized orders are non-refundable.

Free Shipping:

Darezon uses the best and finest delivery services to have its product delivered to customers all around the world. There would be no additional shipping charges for our customers in Australia,USA, UK, and Canada. Whereas for other countries, there would be 20 USD flat shipping charges for the customers. In addition, extra duty charges or taxes are imposed by customs for remote areas and certain other specific areas that are to be paid by the customer. In case of a return for refund, a customer would have to pay the shipping charges actually incurred i.e. 30 USD as we do not receive the paid amount back from the courier services.